ALL RIGHTS RESERVED - ©2017
Absolutely - in fact we went to a lot of trouble making sure the software was well-documented and compliant. It 100% uses the Fb API for all actions and we submitted the app for whitelisting/approval - we’re proud to say that it passed the manual review process from the apps team - it is now 100% publicly whitelisted.
Yes you can! Each post can have its own unique private message sent out to users so if you have one post selling Oranges and another for Bananas - you can set different private messages to be sent for each posts
Yes! Trustmsg will reply to comments made on posts that were created from ads manager / power editor or even posts created on a Facebook page but then hidden from the page timeline
Yes! You can dynamically include the users first name or full name in your reply template
Yes! You can use standard spin text in your template and TrustMsg will randomly choose from the options you give it .. there’s a little guide available when setting up your rules which shows how to use this feature
TrustMsg checks for new comments every 10 minutes, however to keep it natural and to not put a strain on the api the replies are sent after a randomly assigned time period, between 2 and 25 minutes after the comment.
Yep! Once you’ve set your account up - simply share your TrustMsg login details with the VA and they can set up replies for you . You, as the bad-ass owner - can login with your Facebook account OR with the email/pass combination
No - once a message thread has been opened up with that customer TrustMsg will skip that comment - so no duplicated messages! yay!
That person will still get a private message sent to them - even though their comment is hidden to everyone else
Yep! Absolutely - once you’ve set the rules up for the post, TrustMsg will reply to any new comments that come in on that post you don’t need to do anything. Bonus: Users who have already been messaged, but not yet replied won’t get another message from TrustMsg - but you CAN manually message them from the page if you like.
Yes you can, simply send a message to Martyn or send an email to the support email address - we can’t guarantee that everything will be added, but the most popular / beneficial requests will be given priority!
It’s a powerful piece of software and uses a great feature. We want to protect this feature - we don’t want a rogue marketer abusing this great feature resulting in it being taken away from us all (Remember Custom Audiences - Name campaigns anyone?) - by limiting the users to trusted GOOD people - we protect the feature. The small amount of money received from subscriptions will help cover development costs, server costs, future updates etc
You bet! Private messages are like emails - that actually get read 100% of the time .. what’s more, the personal touch and support this communication provides goes a long way to make your customer feel warm and fluffy enough to purchase 😃
Funny you should ask! Of course you can; we shot a quick video and uploaded it here (if you’re already a user and logged in, you will need to logout to view the link)
Yes absolutely - TrustMsg can send messages to comments up to 6 months old - you can load these comments up and message them.
The number of posts or comments you have will not be a problem - it may take longer to send to larger numbers of people, but TrustMsg has already handled some very large numbers.
We encourage you to take advantage of the dynamic tags when creating messages to your users - if you are addressing them by name and referencing the post that they commented on that is a pretty natural message - one that the customer would enjoy receiving. A good rule of thumb - if YOU would enjoy receiving the message, then you’re good to go.
During busy times, there can be a bit of a queue of messages which is shared across all users. That being said, your messages will go out soon! We try to prioritise the sending to more recently received comments, since a slight delay is unlikely to affect the success of older comments.
During peak usage times on Trustmsg sometimes we can experience slight delays in message sending - this is normal. We are constantly tweaking and improving our sending algorithms to get the most out of sending. API Call Limitations are placed on any app and TrustMsg is no exception, but we have some of the best developers ensuring that messages are sent as timely as possible.
There isn’t an online group for TrustMsg users yet, but is is something we are considering for the future.